I am not writing this post directed at a particular person. I am writing it so it can be “out there” and out of my head and if you choose to read this, I hope you get a nugget of good out of it. I am writing it because I feel like we all need a gentle reminder.
Be kind.
Let’s remember the heart of LuLaRoe. To be generous, to be kind. To bring each other up. Let’s remember this as a consultant or as a customer.
Be kind.
Let’s remember that the person you are messaging and communicating with is a human being who is a mother, daughter, father, son, friend but most importantly, a PERSON. A person with a heart, a person with feelings, a person that is trying really really hard. What matters is they are trying to be their best version of them. Maybe there is a challenge in front of them that you do not know about. Maybe there are circumstances that they are dealing with that are OUT OF THEIR CONTROL. Stop, and think, what if that were me? What if someone talked to me like that? How would that feel? Imagine saying the words you are typing out loud, would I feel good about myself if I said those words to another person?
It is a proven fact that there are reasons why people do not act like themselves on the internet, but let’s remember that even though these reasons exist, it does not make it OK. What you say to another person on the internet, particularly within the context of LuLaRoe, is another person who is listening and feeling. It is another person who is taking to heart what you are saying. You can’t see the ramifications of your words on the other end. But imagine that you are receiving what you are saying? Is there another way to word it? Is there another way to share your frustration? Because if there is, remember…
Be kind.
You are allowed to be frustrated. Frustrating things happen. But as long as that other person on the other end is trying their hardest and communicating, don’t default to your “internet speak”, it hurts. It really really does. I have seen this happen over and over again to fellow consultants and to even fellow customers. It is something that we need to nip in the bud. When you become a part of LuLaRoe, whether you know it or not, you are agreeing to be a part of a culture. A GREAT culture with a great message. We all need to lift each other up. As a consultant, let’s remember to communicate better with our customers. As a customer, let’s remember to communicate better with our customers. But most of all, let’s all remember to …
Be kind.
I am always so grateful of understanding customers. I remember you. I won’t forget that you were kind to me and I will always, in turn, be kind to you. But most of all, I will never forget those that are mean. Mean in a way that is unnecessary. Yes, I make mistakes. I own up to them. I am human after all. If I don’t allow mistakes, I could barely get through the day. I need to accept mistakes because I need my children to learn how to accept mistakes. Do I make the same mistakes twice? Sure. I do. I don’t like it, but it happens. Sometimes I am in a rush, sometimes my daughter pulls me away from a task, sometimes I just plain old forget because I am getting old and my brain is getting leaky. I know these excuses don’t matter to you and really they should not even be shared with you but I own up to my mistakes and I feel like that should be enough. I will always try and find a way to go out of my way to be kind and generous to fix my mistake. I am truly sorry for my mistake and I wish I had not made that mistake. If someone did that to me and they were honest and fair, I understand. It may stink and it may be inconvenient but it happens. And so what if I have to wait an extra week or two for the item that I purchased, it is just a piece of clothing. A piece of clothing sold to me by a human who has frank about their mistake and I understand. I may be inconvenienced but I like to look at the whole picture to remember that is just an INCONVENIENCE and that is about it. I can be patient. I can …
Be kind.
Let’s all just be kind. To each other and to ourselves. And today will be a better day than yesterday.